Scenario Automations Variables
It would be nice if when defining a scenario Automation you could put a "variable placeholder". So let's say I want to add a scenario automation for my subversion checkins so I click the scenario, i give a subversion revision number and the system adds a private note to my ticket saying "Subversion commit r123" where 123 is the number I dynamically gave it.
2 people like this idea
The Insert placeholders option is available for all the email actions in the scenario automations. You'd also be able to change the field values upon executing the scenario.
Could the insert Placeholders option also be added to other text fields/ multi text field, in scenario automations ( like how it is possible for creating a child ticket, from a child ticket template?)
At the moment we do not support placeholders for ticket fields in scenario automation. We would like to understand more on your requirement, hence we request you to drop an email to email@example.com and we would be happy to help!