Monitor Topic REST API --> Allow admins to subscribe users without needing their passwords.


Currently, there is no way for an admin to programatically subscribe customers to threads.

The REST API subscribes the user account which does the api call.  As a result, you'd have to have every user's username and password to do this.

I'd like there to be either a query param ?user-email or ?user-id... which would subscribe that user instead of the user that made the rest call.



3 people have this question
1 Comment

Hello,


The user ID can now be passed as a query parameter in the Monitor topic API call. If the user-id is not specified, it takes the user whose API call is used as the recipient.


More details here: https://developer.freshdesk.com/api/#topic_attributes


Cheers!

Login or Signup to post a comment