Answered

Import Google chat transcripts as New Tickets

I thought when I was first checking out the service that it mentioned a feature that allowed for Google chat transcripts saved in your Gmail account could be imported to Freshdesk as new tickets. Yet now when I search through the tour pages I can't find where it said that.


Is that capability a current feature? Or is it planned to roll out with the Google Chat integration in a month or two?


Thanks!


Best Answer

Hi,


First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.


You could setup a forwarding rule in the mailbox to automatically forward those transcripts to the support address configured in Freshdesk so that they are available as tickets .


Cheers!




Hi Samantha


Currently we don't have any such feature or plan to integrate Google Chat or so, but we are bringing our native chat into Freshdesk, in the next 1-2 months time


regards

Vijay

Answer

Hi,


First off, I'm sorry for the late reply. You've probably figured out the answer yourself but I thought I'd put it out there anyway.


You could setup a forwarding rule in the mailbox to automatically forward those transcripts to the support address configured in Freshdesk so that they are available as tickets .


Cheers!