Solved

AD integration problems

Hello all,


We have configured the IIS server with the ASP script from https://support.freshdesk.com/support/solutions/articles/2018--strong-active-strong-strong-directory-strong-integration


But we keep getting the following error "Couldn't login to Freshdesk. Please contact your administrator". I'm also not sure what to fill in under "' Retrieve authenticated user" We didn't change anything under "' Retrieve authenticated user" so far.


Please help.


Greets,


Arvid


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1 Comment

Hi Arvid


Is this still an issue ?

I know there's a Ticket - 43660


Is there any chance you tried the DEBUG option and checked the logs ?


regards
Vijay