Answered

Is there a way to disable all email notifications?

Freshdesk is unusable from a security standpoint unless I'm just missing something. There is no point in SSL if every reply to a ticket has the body of the message sent in clear text through email. I know you can customize emails to remove ticket comments, subject, etc but you cant seem to customize all the emails. Even with every email customized to remove this info I still get email notifications when I reply to tickets that include the full comment. Is there any way to work around this? I really love how freshdesk is laid out otherwise but this is a deal breaker.


Best Answer

Hi Jason


Once you disable the Email notifications from Admin -> Email Notifications, all the Notifying emails will be disabled and only the REPLY will be sent out to the end user.


Currently all the Emails received/sent are via the Sendgrid API and they handle the SSL encryption of those emails.


We don't have any control over the SSL part of the email.


regards

vijay

1 Comment

Answer

Hi Jason


Once you disable the Email notifications from Admin -> Email Notifications, all the Notifying emails will be disabled and only the REPLY will be sent out to the end user.


Currently all the Emails received/sent are via the Sendgrid API and they handle the SSL encryption of those emails.


We don't have any control over the SSL part of the email.


regards

vijay