Answered

Using the API to retrieve all Users it only retrieve the first 50

Hello,

The api method described here:

http://freshdesk.com/api/users/


Under the header "Viewing all users" doesn't work as expected.

As it only retrieve the first 50 users. 

With this limitation we can't add custom info (or correct the current info) for all the users in freshdesk using our database.

How can we retrieve all our users?

Thanks

Marco


Best Answer

Hello,


It is now possible to obtain more than 50 results per page and also navigate using the page parameter . You can find more information here : https://developer.freshdesk.com/api/#pagination


Cheers!


I found out that you have an undocumented parameter "page", by using this and going through all pages I managed to retrieve all customers. 

Is there another way?

Could you please add it to your documentation?

Thanks

Marco

Answer

Hello,


It is now possible to obtain more than 50 results per page and also navigate using the page parameter . You can find more information here : https://developer.freshdesk.com/api/#pagination


Cheers!

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