Solved

Images are pasted with private links eg gmail

Hi,


If we copy and paste an image out of a gmail email, the image is displayed, but the link is set to the private gmail link from my email account. So it's shows up fine when I view the ticket/canned response and i'm logged in to gmail, but if anyone else views it, it shows as a broken link.


Is it possible to fix or prevent this from happening?


Regards

Paul 


Hi Paul

At present, we dont support Private/Clipboard images to be copy/pasted into the Freshdesk ticket section


Please use the Attach a file option to include such images or attachments


regards
Vijay

OK thanks