Dispatch'r - Setting Customer

I'm loving the software so far, but one issue for my organisation is that

Dispatch'r appears to be unable to assign a ticket against a customer account based on set criteria.


My example is that I have an automated task on a server that sends an email to freshdesk if a certain value in a database is too high.  I have included the customer's name within the subject for easy identification, but the only actions I appear able to do is to set the priority to High and type as Incident.


I've no doubt that it will just be being stupid, but if someome is able to point me in the right direction I would be extremely grateful.


lol - Just me then!

 

Hi Ian


Let me contact you on Monday and lets get this rolling


I have your Freshdesk info, I will let you know the details on tomorrow


regards
Vijay

Hi Vijay,

We're still interested in this functionality if you're able to assist?  Please let me know if this is possible, as it would be extremely helpful for us.

Kind Regards,

Ian.

Hi Vijay,

Still waiting if you're able to let me know what to do! :-)

Kind Regards,

Ian.