Answered

Restrict access to on premises Jira

We want to use the Jira integration, but our on prem Jira is not exposed to the internet. If we were to expose it we would want to only allow our freshdesk instance to have access.


So, what we would need is the ip addresses to whitelist on our side to allow freshdesk to access our internal Jira. Are those provided somewhere?


Thanks,


Tony



Best Answer

Hi,


We've dedicated IPs that can be whitelisted for the JIRA integration with a private instance. You can find more information here : https://support.freshdesk.com/support/solutions/articles/5963-the-jira-app


Cheers!


1 person has this question

Hi Tony

Since giving IP is totally out of question here, because our IPs will change every week, with us, adding servers and removing some


You may try this tool - https://ngrok.com/


This will convert your Local JIRA instance, to an NGROK Public IP, which can be added in Freshdesk -> JIRA Integration page and you would be able to add an ALLOW rule, even in your Firewall as well


Hope this helps


Thanks
Vijay

Hi Vijay,


Would this solution simply make the JIRA instance publicly available through the ngrok IP ?

How is this allowing an organisation to restrict the JIRA public access to only Freshdesk ?


Maybe you could use a proxy having a static IP or IP range to link to the various integration ?

This way adding a new server would not change your client IP.


Thanks,

Regards,


This is actually a serious concern for us as well. For regulatory reasons, we simply cannot expose our JIRA or Confluence instances to the Internet. We need Freshdesk to have predictable IP blocks that we can use to open firewall ports over port 443 in order to make this integration possible. Any company of a decent size or in a regulated industry would need the same.

Answer

Hi,


We've dedicated IPs that can be whitelisted for the JIRA integration with a private instance. You can find more information here : https://support.freshdesk.com/support/solutions/articles/5963-the-jira-app


Cheers!

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