Answered

How do you use filed "type"?

I don't undersand how using this. Can you suggest me any case study?


Best Answer

I use it to differentiate between ticket types.  I have Support Issue, Bug, Enhancement Request, and Task.  Then I can filter my reports on only support items for metrics etc.  but still have a place to hold tickets where the customer can see them. 

 

Hopefully this makes sense.


1 person has this question

anyone?

Answer

I use it to differentiate between ticket types.  I have Support Issue, Bug, Enhancement Request, and Task.  Then I can filter my reports on only support items for metrics etc.  but still have a place to hold tickets where the customer can see them. 

 

Hopefully this makes sense.

Beavillareal mom
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Thank you Adam, good tips :-)