Answered

More SLA

Hi,


how can I add more SLA options.


Best regards



Best Answer

Hi,


First,my sincere apologies for leaving this topic unattended for a very long time. Pretty sure that you'd have figured out the answer but I just thought I'd put it up anyway for the benefit of other users.


You can configure multiple SLA policies in case if you're on the Estate plan and above. Here's a self-help article that'd show some light on the multiple SLA configs.


Cheers!

1 Comment

Answer

Hi,


First,my sincere apologies for leaving this topic unattended for a very long time. Pretty sure that you'd have figured out the answer but I just thought I'd put it up anyway for the benefit of other users.


You can configure multiple SLA policies in case if you're on the Estate plan and above. Here's a self-help article that'd show some light on the multiple SLA configs.


Cheers!

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