Can't disable "Ticket Reopened" Notifications
please let me know
The "Ticket Re-Opened" Email is triggered by a default observer rule in your helpdesk. This can be disabled by going to Admin--> Observer and editing the default rule " Automatically reopen tickets when the customer responds".
I have this problem also – I'm already receiving an email when a customer responds. I want to have that. But I want to also have ticket re-opened with a response – but I don't want two emails about the same thing?!