Forwarded items show in Public view
If you forward a note/comment any text you enter is included in a publicly viewable note. I believe forwards should be (by default) private notes. There are several areas within FreshDesk where privacy could be improved.
1 person has this problem
First,our sincere apologies for missing out this topic over the years. We haven't seen such occurrences wherein a forwarded content is actually publicly available for the user on the portal. Should you notice this behaviour, please flag it up to us and we'll look into the issue straightaway.