Solved

@simonsays doesn´t update the tickets priority

@simonsays “agent”:”Michael Tegner”, ”priority”:”Urgent” @simonsays

Test Ticket


Only the agent information is updated in the ticket, the priority stays low..


Michael,


I'm extremely sorry about the trouble caused.


Could you please help me with the email address from which you are trying the email commands?


Thanks,

Durga

Hi Durga, I'm sending from Michael.tegner@kardex.com

Michael,


Hope your issue is resolved now. 


Feel free to reach out to us anytime you require!


Regards,

Durga