Answered

Customer Satisfaction Report as PDF

Is there any way to export the customer satisfaction survey report a PDF like the other canned reports?


Best Answer

Hi,


You would now be able to export the customer satisfaction report data in .csv format. The option is included in the report page .

image


Cheers!


4 people have this question

Larry, 


Unfortunately, it is not possible right now to export this data into a PDF. 


But, you can always get the survey results on your ticket export CSV from the Tickets list page. 


Sorry about the limitation here, Larry. Let us know if there is anything else at all that we can do for you. 


Anna

The export feature in Tickets still only exports the tickets that are shown on that screen.  Is there no way to select all of an agent's tickets at once?

Aaron, 


When you filter the tickets on the Tickets list page and click on the "Export" button, you will be prompted with a "Export Tickets" popup where you can choose the fields that you would like to have on the export. 


Over here, you will find the "Filter Tickets by" option where you need to select the date range for the tickets to be exported. 


Can you please check if the range has been selected right over here? If not, please shoot us an email at support(at)freshdesk(dot)com with screenshots so that we can help you better.


Anna


Answer

Hi,


You would now be able to export the customer satisfaction report data in .csv format. The option is included in the report page .

image


Cheers!