Solved

Suddenly today, access denied by securicy policy.

Yesterday, Freshdesk was working fine. Today, agents get this message:


400. That’s an error.

Error: policy_enforced

Application: Freshdesk

You can email the developer of this application at:admin@freshdesk.com

Access denied by a security policy established by the Google Apps administrator of your organization. Please contact your administrator for further assistance.

Request Details

from_login=1response_type=codescope=email profile https://www.googleapis.com/auth/calendarredirect_uri=https://login.freshdesk.com/auth/google_login/callbackname=google_loginas=552c3fb55fae4082pli=1client_id=367378856688.apps.googleusercontent.comauthuser=2hl=es

That’s all we know.


My account is the manager of the google apps and has the same problem.

I checked and freshdesk is "Active for All" withing the Freshdesk configuration in Google.

Is this a bug? Something wrong with freshdesk service servers?

I definitely didn't change anything in config. It's been weeks since I don't log in to the config screen.

Thank you in advance,

Iñaki.

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