Can values be added to ticket priority drop-down ?

Can new values be added to the ticket priority drop-down ?

2 people have this question

Hi Prayank

Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly


When do you think will this feature be available?


Hi, is there any update to this request? 

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