Can values be added to ticket priority drop-down ?
Can new values be added to the ticket priority drop-down ?
2 people have this question
Not as of now, but I can recommend that you add additional field called Ticket Priority or so, then tie it up to Admin > Dispatch'r or Observer and assign the relevant Ticket Priority to your needs with the Freshservice one, so the SLA is triggered properly
Hi, is there any update to this request?