Answered

How to get a list of closed resolved and pending tickets ?

Hi,


If I do "GET /helpdesk/tickets.json" I only have open tickets and I would like to have all tickets (open, closed, resolved and pending). How can I do ?


Thanks ;)


Best Answer
You need to do:

GET /helpdesk/tickets/filter/all_tickets?format=json

Documentation: http://freshdesk.com/api#view_all_ticket



Answer
You need to do:

GET /helpdesk/tickets/filter/all_tickets?format=json

Documentation: http://freshdesk.com/api#view_all_ticket


ok, thanks :)

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