Update thumbs_up and thumbs_down properties of Solution Article through API

Is there a way to update thumbs_up and thumbs_down properties of Solution Article through API, so I can add "Was this answer helpful?" functionality to my app?


1 person has this question
1 Comment

Use this API:

PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_down.json
PUT http://YOUR_DOMAIN.freshdesk.com/support/articles/[id]/thumbs_up.json


with no body. There are few improvements pending in this API, like supporting JSON response and proper error code when an article is already liked/disliked. We have added these features to our TODO backlog.

Login or Signup to post a comment