Default Tickets View
I am wondering if it is possible to set my customized ticket list, with filters, etc, as the default list that freshdesk displays when i sign in?
1 person has this question
Just want to offer an alternate solution. Just one change to the universal default from Status = Open to Status = All Unresolved would also help.
Apparently this has gone nowhere as a feature request yet. But I want to jump in there to say that it is so tiresome to have to choose my own ticket list view every time I log in. Retention of a profile setting for 'default ticket view' seems like a very basic service desk feature.
Please revive this feature request and give us hope for relief from this dreary bit of daily dull activity.
You can 'save' the ticket list with specific filters applied (and also in a particular sort order).
For instance, if you'd like to see a list of your open tickets sorted in ascending order by their due dates, select the relevant filters, sort the list and then click the 'Save as' check mark to save the view.
When you sign in, tickets would typically be arranged by the view you saved. Even if you change filters to view other tickets, you can access the saved view by selecting it from the drop-down.
Hope that helps!