Satisfaction Report - By Category
For me to do my operational health management reviews, I really need to be able to report on customer satisfaction with a given service.
For satisfaction surveys, I can report on Group / Agent or Overall help desk, however, not on a given "category".
One of the required inputs to reviewing your services is customer satisfaction, (beyond what your monitoring metrics show you)
Can you add that?
2 people like this idea
Indeed, same goes for Asset field (where you add a service as an asset)