How to whitelist a contact

Hello - we are not able to get tickets created because Freshdesk won't whitelist a contact with email address

I have logged a couple of tickets with Freshdesk but I am not getting a response. Does anyone have a workaround?

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1 Comment

Hey Amol,

First off, sorry for the delay in getting this sorted out for you. 

I hope the issue has been handled by one of our agents. 

Feel free to reach out for more assistance, anytime! Will always be glad to help out.