API - Ticket lists and Notes

Is it possible to retrieve the ticket list from a requester including the notes of each ticket? The way I made it was by getting the list and then doing one request for each ticket to get the notes. But that's not very efficient. Could I do something else?

I'm having another problem when trying to create a note to a ticket. It is giving me http code 500. The ticket_id should be the display_id or the real ticket_id?

Thanks.

1 Comment

>> Is it possible to retrieve the ticket list from a requester including the notes of each ticket? The way I made it was by getting the list and then doing one request for each ticket to get the notes. But that's not very efficient. Could I do something else?

We do not give the note details in our ticket listing API for performance reasons. The only recommendation I can suggest you is to add caching at your end to the approach you are currently taking.

>> I'm having another problem when trying to create a note to a ticket. It is giving me http code 500. The ticket_id should be the display_id or the real ticket_id?

It is the display_id.

 

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