Can user provisioning be done using Active Directory? We have all of our locations and groups built here. Web Help Desk allows this but we are looking at moving away from them to something like you have.
You could get more insights on Active Directory Integration here . Your Customers can be provisioned to login to FreshDesk using your AD or LDAP credentials without the need of creating an exclusive FreshDesk login.
Hi!, i have no access to this link, can you reupload it?