How Do I Import from Zendesk?
Looking at moving from zendesk and signed up for a trial but cant find any details on how to do this??
has anybody moved from zendesk and this actually possible ?
I have seen I need a backup file but it doesnt state what type of file is needed or anything
Hope you can help
1 person has this question
Happy New Year!
You would need a XML export from Zendesk to import your data from Zendesk to Freshdesk. Once you have the XML file ready, please go to Admin->Account-> Import from Zendesk . Please enter Admin Credentials of your Zendesk account , upload the file and you should be set.
Please let us know if you need further assistance.