Answered

Freshdesk Google Contacts

I'm really not sure how this is supposed to work; I just face so many problems with this. Let's start with this:  


Out of 750 contacts in my Google Contacts, I get only like 25 into my Freshdesk. It seems all of these 25 contacts has an email. Is it so that Freshdesk will only import contacts from Google that has an email?


When I look inside Google Contacts after the sync was supposed to have been done, I see a "Freshdesk Contacts" group, which it seems has duplicated all my Google Contacts into it. 


Does there exist a guide somewhere or even a basic explanation of how it's supposed to work. This should've been a straightforward process, but apparently not. 




Best Answer

Hello Jason,


Though it's a very late reaction to the post( and we're really sorry to have missed it all these years ) , I thought I'd just post here for the benefit of the other users.


Here's the link with some FAQs around the Google Contacts Integration.


Cheers!

1 Comment

Answer

Hello Jason,


Though it's a very late reaction to the post( and we're really sorry to have missed it all these years ) , I thought I'd just post here for the benefit of the other users.


Here's the link with some FAQs around the Google Contacts Integration.


Cheers!

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