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Defaults on Ticket Creation

Is it possible to set default state to "Open" when creating a new ticket?


Is it also possible to set "Agent" to myself as default when creating a new ticket?


Best Answer

Hi,


By default, the new ticket that gets created in the helpdesk would be set to the status "Open". If you would like to change this behaviour, you can configure a Dispatchr rule to modify the status of the ticket.


Also, in order to auto-assign tickets, you can make use of the action -> Assign to Agent - Ticket creating agent in the dispatchr rule.


Alternatively, you can make use of the Outbound email functionality that will set the agent as the email creating agent by default.


Cheers!


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Answer

Hi,


By default, the new ticket that gets created in the helpdesk would be set to the status "Open". If you would like to change this behaviour, you can configure a Dispatchr rule to modify the status of the ticket.


Also, in order to auto-assign tickets, you can make use of the action -> Assign to Agent - Ticket creating agent in the dispatchr rule.


Alternatively, you can make use of the Outbound email functionality that will set the agent as the email creating agent by default.


Cheers!

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