Solved

Freshdesk portal problem in Chrome (and other) - https?

Hi,


I'm having issues with my portal. I've setup "hjelp.serverhus.no" with the correct CNAME listing in DNS. But when using Chrome i get an error about the https protocol (this happens even if i try using just http:// - i don't know why it rewrites).


My customers also are having issues with it. If i use Internet Explorer it seems OK.



Chrome gives: NET::ERR_CERT_COMMON_NAME_INVALID


And I've had clients showing me various other error messages. The link used to all clients is also http://hjelp.serverhus.no/ (not https).


I've included two Firefox messages.



6 people have this problem

We're glad that the portal is up and running on https, courtesy the custom domain SSL certificate. Looking forward to work with you soon !


Cheers!

I am also getting this error message with Chrome on my machine only when using CNAME but works if I go direct to domain.freshdesk....


Attackers might be trying to steal your information from cname (for example, passwords, messages, or credit cards). NET::ERR_CERT_COMMON_NAME_INVALID



Hi Michael, 


You might get this error message if you do not have a custom SSL cert for the CNAME. Could you please write to support@freshdek.com with your account details? We'll help you in setting this up for your account. 


Thanks,

Harish

Freshdesk Support