Use Active Directory groups
Our contacts (synchronized with Active Directory Users) reside in over 30 companies and each company has it's own vision on job title. These are far from standardized. As a result, the current Group filters cannot be used.
We are in need of filtering by Active Directory Groups. All our Users are classified in multiple groups and it would help a lot if we could limit service requests based on these Active Directory groups.
7 people like this idea
Better late than never...
Would it be acceptable for you to add a custom field within FreshService (e.g. "Business Name") and import that information from a field in AD? If so I may be able to help..
I agree with this, being able import security groups so that we can manage access/groups from active directory rather than Fresh Service would be extremely useful.
Has this moved at all? It's really important for us because I need to look at my service catalog items being delivered to the right customer.