Answered

Get List of tickets with survey completed

Hi,


I can get the survey results of a specific ticket using /helpdesk/tickets/[Ticket ID]/surveys.json, but I can't find a way of getting a list of tickets which actually have a completed survey.


Is it possible, for example, to retrieve a list of the X most recent tickets which have survey results?


Thanks in advance.

Best Answer

Dewar,


It is not possible at the moment to fetch survey results for a bunch of tickets using single API call. 

The possible workaround is to loop through the tickets and get thier surveys.


Answer

Dewar,


It is not possible at the moment to fetch survey results for a bunch of tickets using single API call. 

The possible workaround is to loop through the tickets and get thier surveys.

Thanks for the quick response.

 

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