Type Classification

I have set up a number of types so I can. Group the tickets but it is not pulling anything through except cancellation requests (and not all of them). What am I doing wrong? All other filters are clear.

1 Comment

Hi,


Could you please send us an email with some screenshots and a detailed explanation of the issue to support@freshdesk.com ? This seems to be an account level issue and so we need more information to debug this.


Thanks,
Aravind.S