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How to download attachment of a ticket by using API?

 I know that by using API, it is possible to view all fields of a ticket. I was wondering if it is possible to also download the attachment of a ticket by using API.




Best Answer

When you view an individual ticket, we return the link to the attachments in the response. The link is valid for 24 hours and you can use the link to download the file.


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Answer

When you view an individual ticket, we return the link to the attachments in the response. The link is valid for 24 hours and you can use the link to download the file.

Do you still return the link to the attachments in the response with the API version 2?  Can you show me where to find this specifically?  Thanks!

Hello Andrew,


Yes, the attachment url is available in the API V2 response. You can find the reference here .


Cheer!

How can I download this attachment from the URL ?

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