Answered

Insert customer custom fields into ticket reponses

I want to insert customer fields into the email.


What I'm trying to do is this:

The current contact information we have is:
Name: {{ticket.requester.name}}
Email: {{ticket.from_email}}
Phone #: {{ticket.requester.phone}}
Facility: {{ticket.requester.company_name}}
Work Hours / days: {{ticket.requester.work_hours_days}}
Other contact field: {{ticket.requester.customfield}}


 Is there any way we can do this?  The 2 custom fields I have at the bottom do not work the way we want them to.



Best Answer

Hello,


Sorry that we've missed out on updating this thread for a very long time. It is possible to insert any customer related information to the email that gets sent out of the helpdesk. You can navigate to Admin -> email notifications -> Agent reply template section and access the insert placeholders option to include these values.


image


Cheers!


1 person has this question
1 Comment

Answer

Hello,


Sorry that we've missed out on updating this thread for a very long time. It is possible to insert any customer related information to the email that gets sent out of the helpdesk. You can navigate to Admin -> email notifications -> Agent reply template section and access the insert placeholders option to include these values.


image


Cheers!

Login or Signup to post a comment