Is it possible to create a company and a contact from within our own software? We have a lot of remote installations with usernames stored on the locations. It would be very handy if we can program a link that would register the Company in freshdesk and register the contact. That way we only authorise users that are logged in to our software to register in the helpdesk system.
You can create a company and a user using our API. Please refer to the following sections of our API documentation - http://freshdesk.com/api#create_customer and http://freshdesk.com/api#create_user
Please let us know if you have any further questions.