Answered

rename Requester* & Subject* & Description*

hi

im new, this system is perfect.

i have one question, 

after changing language of the system, 

Requester* & Subject* & Description* names

at the new ticket page

https://pcadmin.freshdesk.com/support/tickets/new 

are still in english,

can i change them manualy ? 

thanks.

sharon.



Best Answer

Hey Sharon,


The names you have mentioned are the labels displayed to the customer for those specific ticket fields. You could rename those labels under Admin -> Ticket Fields. Double on the respective field and you could change the label in the popup box. Once changed, Please click on "Done" and then click on "Save Ticket Fields" for the changes to take effect.



1 Comment

Answer

Hey Sharon,


The names you have mentioned are the labels displayed to the customer for those specific ticket fields. You could rename those labels under Admin -> Ticket Fields. Double on the respective field and you could change the label in the popup box. Once changed, Please click on "Done" and then click on "Save Ticket Fields" for the changes to take effect.