Solved

emails not forwarded and getting spammed

 Hi, since 8 October I am having problems receiving emails, and from the same time I am getting tons of spam daily. Which I cannot understand as the spam is directed to the right support address....


For a test I send a few email directly to my freshdesk email


xxxxxxx@xxxxxxxxx.freshdesk.com


but no email is received, so no ticket created.


Anyone know how to solve this?


Thanks


Hi,


I just tried sending an email to your support email address(xxxx@xxxxxsatman.co.uk) and it got converted as a ticket properly. Could you please check and see if it works fine now?


Thanks

Just received over 1000 spam from Russia too.. 
I have a feeling Freshdesk is compromised  because we get support ticket created from an email that dosen't even exist on our account.

Login or Signup to post a comment