emails not forwarded and getting spammed

 Hi, since 8 October I am having problems receiving emails, and from the same time I am getting tons of spam daily. Which I cannot understand as the spam is directed to the right support address....

For a test I send a few email directly to my freshdesk email

but no email is received, so no ticket created.

Anyone know how to solve this?



I just tried sending an email to your support email address( and it got converted as a ticket properly. Could you please check and see if it works fine now?


Just received over 1000 spam from Russia too.. 
I have a feeling Freshdesk is compromised  because we get support ticket created from an email that dosen't even exist on our account.

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