Emails missing over the weekend...

We have received no new tickets over the weekend - and I know the messages were sent as we have the emails sent to a mailbox and freshdesk.

I am concerned about reliability in message receipt...

1 Comment

Hello Jerry,

I know its really frustrating when you miss emails in the helpdesk. I duly apologise for the delay in responding back to this forum. Should you have any questions/ issues pertaining to your helpdesk, please drop us an E-Mail on