Solved

Ticket type sections' fields are not appearing in new ticket form on mobile app (Android)

Android: 4.4.2

Freshdesk App Version: 3.1.2


I can't find if this has been already reported, so if it is close this topic.


In my ticket fields I created issue type sections (for other required fields) if a specific issue type was selected. It works well via the desktop/browser, but using the Android app there is a bug.


When I go to create a new ticket in the app and select this specific issue type to trigger showing the other fields, nothing is displayed. I've tested it with a "Dependent Field" and that field type works correctly on mobile. Does anyone else have this issue?