I would like a report of tickets that violate the SLA.
This should include First Response and Resolved by.
It should also show the ticket information - Ticket number - Title - Agent - etc.
Each ticket should be a link so we can click through and read the ticket.
1 person likes this idea
Thanks for your feedback. Tickets that have violated SLA (First Response and Resolved), along with the ability to view ticket details will soon be available in our out-of-the-box ticket reports. I will keep you updated here on its ETA. Let us know if there are any other specific requirements that you might have with respect to Ticket Reporting. Looking forward to your inputs!
Freshservice Product Team