Dynamic Dropdown Lists

In service catalog form designer, the drop down custom field is great for simple selection. It would be handy to add another custom field that allows values in drop down list populated from customer database using some sort of API. This will avoid constant updating of values when the list changes in source database for e.g. location, rooms, etc.

16 people like this idea

I'm surprised this three year old topic hasn't gathered more upvotes. I'm new to Freshservice and I find the inability to build a data driven process very frustrating. Adding dropdown lists to a form and having them populate based on database lookups is an essential feature. What's the point in having extensible asset classes and relationships if you can't use them to drive any form based process...

Agree. For contracts it would be nice to add custom fields (e.g. dropdown box) whose values are linked to existing tables (i.e. CMDB values).

i have to agree aswell, this is absolutley necessary to build dynamic service request forms without having to update all request forms when changes occur.

also i feel it is necessay to be able to add datefields or other field types when using dependant fields and beeing able to make all of these depending fields requires not only the first one.



I agree with Charles here. This should be high priority. Also reports based on relationships

I'd like to raise my hand to request this feature as well. I uses a location list that has to be updated for each service request that requires a location and it is a major waste of time to have to do every SR anytime the list changes.

Agreed. I should be able to create 1 drop down list on the back-end that I can use for each of my forms.

I can't even pull in a Department drop-down even though they've already been created.


is there an update on this topic?



I gave up on this product and moved on to Avanti Heat system. UI is a bit clunky for end user comms but it offers enormous integration and workflow designer capabilities allowing me to automate a lot of business processes.
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