Replying to a Ticket With an Attachment With New Reply Ticket API

I am using the new reply ticket API found at:


http://developer.freshdesk.com/api/#reply_ticket


It works fine if I don't specify an attachment.  But if I do specify an attachment like so:


{

    "body_html": "test",

    "user_id": 3242342334,

    "attachments[]": someFile

}


I get a 


{"description":"Validation failed","errors":[{"field":"attachments[]","message":"Unexpected/invalid field in request","code":"invalid_field"}]}


error message.  It looks like the endpoint isn't expecting the attachments[] array.


Also, on the create ticket API, the content type is supposed to be changed to multipart/form-data when you want to create a ticket with an attachment.  I don't see anything about this on the reply ticket API.  Am I supposed to keep the content type at application/json when replying with an attachment?


Hi Peter,


The Reply Ticket API requires the Content-Type header to be set as 'multipart/form-data'. Thank you for pointing it out, I'll make sure the documentation gets updated. 


Additionally, ensure that the value for the 'attachments' field is in a proper format,


For example,

 

curl -v -u user@yourcompany.com:test -F "attachments[]=@/path/to/attachment1.ext" -F "attachments[]=@/path/to/attachment2.ext" -F "body=sample note" -X POST 'https://domain.freshdesk.com/api/v2/tickets/1/reply'

 


can you guys help me?

i want to know,

 how to push user reply on agent feedback using api 

i want to know,how to push user reply on agent feedback using




 [url=http://cadmusknowledgeworks.com][color=#ecf3f7]คาสิโนออนไลน์[/color][/url]

Can anyone help me please. I need to do the same; Creating a ticket with Attachment in Freshdesk API but with JSON and not Curl


thanks

Elias

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