API for Searching Customer
I am having trouble in querying the contact using phone number.
If the phone number contain only numeric e.g. 1234567890, it works fine.
if it contains "-", "+", "(" or ")", the api fails. This means I can
not query international numbers or the standard format in which US
numbers are written. e.g. "(123) 456-7890" or "+44 1234567890". This
creates ambiguity. I passed these characters by encoding only. I even tried to put quotes around whole phone number.
Does anybody has any idea how to query phone number having such (valid) characters?
1 person has this question
This is a limitation in current set of APIs. We recently rolled out API V2 beta. V2 addresses this limitation properly and provides a API to suit your need.
Doc Reference: http://developer.freshdesk.com/api/#list_all_contacts
Please try out V2 and let us know your feedback.