Answered

Email notification

I noticed agents are not getting email notifications when users send a service/support request to the our support mailbox. 

It will sit unassigned until I assign it to a group. Then notifications will work only for those agents that are apart of that group. Is there a way I can setup an email notification if a ticket is unassigned to a group?   


Best Answer

Never mind I figured it out. I had to turn on an Email notification called "New Ticket Created" 

1 Comment

Answer

Never mind I figured it out. I had to turn on an Email notification called "New Ticket Created"