Implemented

Filter During Ticket Searches / Advanced Searches

I have to search through old tickets a lot actually. It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields. I could then search for the keywords I want, but filter it based on "Type" or "Location", or even "Customer". 


Another thought toward more advanced searches would be searching by exact wording/phrases, not just if the ticket contains those words somewhere in there. Like how Google searches when you put parenthesis around a phrase, it'll search that phrase and not just all those words individually.


9 people like this idea

Hi Tasha


We are enhancing the search capabilities and it will sort most of the issues that you have listed above. 


Cheers

Joe

Hi


We have implemented the search enhancements.


Solved - It would be extremely helpful if there was more advanced features while searching, such as filtering by Ticket Fields

Solved - search the whole phrase and not just all those words individually.


cheers

joe

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