Freshdesk Release Notes, 11th March, 2016

Knowledge base :

View List of Article Feedback on Solution’s Home Page - Agents can see a preview and a link to a complete list of article feedback shared by your customers right on your solution’s home page. (This feedback appears in the form of tickets as all feedback received is converted into a ticket at our end.) They can then quickly act on the feedback to make the knowledge base content relevant and up-to-date.

Learn more about article feedback