Freshdesk Release Notes, 23rd March, 2016
Apart from bug fixes and performance improvements to enhance your experience, here are the specifics of this release:
Quick & easy way for agents to give feedback on the voice quality during the call - Agents can now give their feedback on the voice quality directly from the product, once the call is completed. After every call, an agent is given the option to convert call details into a ticket for follow up. The voice quality feedback is a part of this convert to ticket form the agent sees at the end of the call.