Answered

Google Analytics shows "not provided" for keywords due to lack of Webmaster Tools integration

I've installed the Google Analytics integration and GA is now collecting visitor data. However, I'm unable to get the keyword search terms used to find the articles on our site because they show as "not provided".  I spoke with support at Google and they told me that this is because "Search Console Data Sharing" more commonly known as Google Webmaster Tools integration is not set up.  I assume that I there would have to be a Freshdesk Integration available in order to set up webmaster tools.  Is this correct, or is there some way to get this done?  It's important to know what keyword searches are resulting in hits to our pages.  Does anyone have this capability?


Best Answer

Hi,


The Google Analytics integration can be setup to track site search (keywords) using the method suggested here.


Cheers!


1 person has this question

Answer

Hi,


The Google Analytics integration can be setup to track site search (keywords) using the method suggested here.


Cheers!

Thanks Jarrett we have added this to our GA enhancement roadmap.


Thanks,

Priyo,

Freshdesk Product Management

Login or Signup to post a comment