Answered

how can i merge all the same users messages automatically ?

how can i merge all the same users messages automatically ? so the agent can always see all that user old+new messages 


thanks ..


Best Answer

Hi,


You could try the Recent tickets where it lists the recent 5 tickets submitted by the same user. The agent can navigate to any of the tickets in a single click.


Cheers!

1 Comment

Answer

Hi,


You could try the Recent tickets where it lists the recent 5 tickets submitted by the same user. The agent can navigate to any of the tickets in a single click.


Cheers!

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