Answered

Subtitle automatic filled with user input on a different field

Hello, 


For each ticket i need to fill a subtitle with some basic information. However, to avoid overload the user with many fields and keep consistency, is it possible to grab the user input from some number field and fill the subtitle automatically?


With best regards, 

Diogo 


Best Answer

Hello Diogo,


First,my apologies for not having responded to this thread for a very long time. Though you might have figured out a solution by now, I just thought I'd put it up here .


You can probably use a combination of a checkbox + number field to achieve this using webhooks in an observer rule. You can create a checkbox named " Auto-fill user" and then create a rule as described below :


When any of these events occur -> Auto-fill user ( checkbox )  is checked


Events are performed by -> Agent


Action -> Trigger webhook 


In the webhook setup, you can use our Contact API to automatically transfer the number field data to the contact field. 


You can use {{ticket.requester.id}} in the API URL to dynamically pick the contact based on the ticket data.


Drop us a note here if you're interested in setting this up.


Cheers!


1 Comment

Answer

Hello Diogo,


First,my apologies for not having responded to this thread for a very long time. Though you might have figured out a solution by now, I just thought I'd put it up here .


You can probably use a combination of a checkbox + number field to achieve this using webhooks in an observer rule. You can create a checkbox named " Auto-fill user" and then create a rule as described below :


When any of these events occur -> Auto-fill user ( checkbox )  is checked


Events are performed by -> Agent


Action -> Trigger webhook 


In the webhook setup, you can use our Contact API to automatically transfer the number field data to the contact field. 


You can use {{ticket.requester.id}} in the API URL to dynamically pick the contact based on the ticket data.


Drop us a note here if you're interested in setting this up.


Cheers!


Login or Signup to post a comment