Tickets not maininting status
I'm having issues where as I assign a ticket to say 'Send and Set as Resolved' but once the page has finished refreshing the ticket is still 'Open'. I now don't know if the client is getting the 'Your ticket is resolved' message??
1 person has this problem
Our sincere apologies for missing out on this thread for a very long time. The issue that you had mentioned is no longer reproducible by us. In case if you're still noticing this behaviour, please drop us a note here and we'll immediately work on getting it fixed.